FAQ-Wonderslook
Payment
What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. Unfortunately, we do not accept personal checks, money orders, direct bank transfers, debit cards, or cash on delivery.
Orders
What if I entered the wrong email address?
Please contact us to update your email address. We can change your email, name, and shipping address, but we are unable to modify your order once it's been placed.
How do I change or cancel my order?
Orders that have already been packed or shipped cannot be canceled or modified. For more details, please visit our Returns & Exchanges page.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised once the order has been processed or shipped. If you need to update your address before shipping, contact us as soon as possible at service@wonderslook.com.
When will my order arrive?
You will receive tracking information via email the day after your order has been shipped. We are not responsible for delays caused by customs. For more information, please check our Shipping & Delivery page.
How do I track my order?
Once your order is packed, you'll receive an email with a tracking number. You can track your order at [17track.net](https://t.17track.net/) or by contacting the carrier directly.
Can I use multiple discount codes in one order?
Unless stated otherwise, promotion and discount codes cannot be combined.
Shipping and Customs
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. Unfortunately, we do not accept personal checks, money orders, direct bank transfers, debit cards, or cash on delivery.
Orders
What if I entered the wrong email address?
Please contact us to update your email address. We can change your email, name, and shipping address, but we are unable to modify your order once it's been placed.
How do I change or cancel my order?
Orders that have already been packed or shipped cannot be canceled or modified. For more details, please visit our Returns & Exchanges page.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised once the order has been processed or shipped. If you need to update your address before shipping, contact us as soon as possible at service@wonderslook.com.
When will my order arrive?
You will receive tracking information via email the day after your order has been shipped. We are not responsible for delays caused by customs. For more information, please check our Shipping & Delivery page.
How do I track my order?
Once your order is packed, you'll receive an email with a tracking number. You can track your order at [17track.net](https://t.17track.net/) or by contacting the carrier directly.
Can I use multiple discount codes in one order?
Unless stated otherwise, promotion and discount codes cannot be combined.
Shipping and Customs
How are orders processed and shipped?
We process orders from Monday to Friday, within 5-7 business days, and ship them the following day. We do not process or ship orders on weekends.
We process orders from Monday to Friday, within 5-7 business days, and ship them the following day. We do not process or ship orders on weekends.
Will I be charged customs and taxes?
Prices on our site are displayed in US Dollars and do not include taxes. Duties, taxes, and customs fees may apply upon arrival, and these are your responsibility. We are not liable for delays caused by customs. Please contact your local customs office for further details.
Is my order eligible for free shipping?
Free shipping is available for orders over $79, excluding discounted, sale, and oversized/overweight items.
Returns
How do I return an item?
If you're not satisfied with your purchase and wish to return an item, please contact us within 15 days of receiving your order. Email service@wonderslook.com with your order number and reason for return.
Will shipping be covered for my returns?
Customers are responsible for all return shipping costs and any additional fees.
What if the item(s) I received is defective/incorrect/damaged?
Report any defects or incorrect items within 15 days of receipt. Please provide your order number and photos of the issue. Contact us at service@wonderslook.com.
How long does the returns process take?
Processing returns can take up to 15 business days from the date we receive your return. We will notify you once your return has been processed.
When will I receive my refund?
Refunds will be credited to your original payment method. If you used a credit or debit card, refunds will be processed within 3-7 business days after we receive your returned item or cancellation request.
Size
How do I choose the right size for your T-shirts?
Compare the flat lay measurements of our T-shirts with a similar item you have at home. For more information, please visit our Size & Measurement page.
Prices on our site are displayed in US Dollars and do not include taxes. Duties, taxes, and customs fees may apply upon arrival, and these are your responsibility. We are not liable for delays caused by customs. Please contact your local customs office for further details.
Is my order eligible for free shipping?
Free shipping is available for orders over $79, excluding discounted, sale, and oversized/overweight items.
Returns
How do I return an item?
If you're not satisfied with your purchase and wish to return an item, please contact us within 15 days of receiving your order. Email service@wonderslook.com with your order number and reason for return.
Will shipping be covered for my returns?
Customers are responsible for all return shipping costs and any additional fees.
What if the item(s) I received is defective/incorrect/damaged?
Report any defects or incorrect items within 15 days of receipt. Please provide your order number and photos of the issue. Contact us at service@wonderslook.com.
How long does the returns process take?
Processing returns can take up to 15 business days from the date we receive your return. We will notify you once your return has been processed.
When will I receive my refund?
Refunds will be credited to your original payment method. If you used a credit or debit card, refunds will be processed within 3-7 business days after we receive your returned item or cancellation request.
Size
How do I choose the right size for your T-shirts?
Compare the flat lay measurements of our T-shirts with a similar item you have at home. For more information, please visit our Size & Measurement page.